EveryCity Stays currently handles enquiries only and does not collect payments. A selected hotel's cancellation or refund terms apply only after that hotel communicates them during confirmation.
Withdrawing an enquiry
Sending an enquiry does not reserve a room. If you no longer need it, reply through the same email or WhatsApp conversation and ask for the enquiry to be closed. Include the enquiry reference when available.
Changing dates or room details
Contact the hotel as early as possible with the requested new dates, guest count, or room type. A change is accepted only after the hotel confirms new availability and any revised rate.
Changing the arrival time
These hotels use a 24-hour stay basis, so changing the confirmed arrival time also changes the expected check-out time. Ask the hotel to reconfirm both times before arrival.
After a hotel confirms the stay
Ask the hotel to provide the applicable cancellation deadline, no-show rule, deposit condition, and refund terms before paying any advance. Do not assume cancellation is free unless that is clearly confirmed in writing.
Guest eligibility at check-in
The hotel may refuse check-in if a staying guest does not present an original, valid government-issued photo ID, if a foreign guest does not present a valid passport, or if the identity document shows a Hyderabad address. Aadhaar is preferred for Indian guests. A refused check-in does not automatically cancel any payment, refund, or no-show terms agreed directly with the hotel, so confirm eligibility before paying an advance.
Payments and refunds
The EveryCity Stays website does not receive or hold guest money. If you pay a hotel directly, keep the receipt and the written confirmation showing the agreed cancellation terms. Any eligible refund must be handled by the party that received the payment.
Late arrival and no-show
Tell the hotel promptly if you expect to arrive late. Without notice, the hotel may treat the stay as a no-show according to the terms communicated when it confirmed the room.
How to contact us
- Call +91 93939 38297 or +91 94408 90334.
- Email everycitystays@gmail.com.
- For Hotel Santosh Castle enquiries, use the existing Castle WhatsApp conversation when possible.
Before sending an advance
Confirm the hotel name, dates, room, total rate, recipient, and cancellation terms. Never disclose an OTP, card PIN, CVV, or UPI PIN to process a booking or refund.