Terms

About the service

EveryCity Stays helps guests compare room options and send direct enquiries to Hotel Santosh Residency and Hotel Santosh Castle. The selected hotel is responsible for providing the accommodation and confirming the final stay details.

Availability and displayed prices

Displayed prices are starting room rates supplied for enquiry purposes. Prices are negotiable and may change according to dates, occupancy, room condition, demand, taxes, extra beds, or other agreed services. Availability and the final payable amount must be confirmed directly.

24-hour stay basis

Both partner hotels accept check-in throughout the day, subject to room availability and confirmation. Check-out is at the same clock time on the selected check-out date. For example, a guest checking in at 2:30 PM checks out at 2:30 PM after each booked 24-hour period.

Guest identification and eligibility

Every staying guest must present an original, valid government-issued photo ID at the hotel. Aadhaar is preferred for Indian guests, although another valid government-issued photo ID may be accepted. Foreign guests must present a valid passport. Guests whose identity document shows a Hyderabad address are not accepted at either partner hotel.

The website does not ask for identity-document numbers or images. Do not send Aadhaar numbers, passport numbers, or document photos through the enquiry form, email, or WhatsApp.

No online payment

The EveryCity Stays website does not currently collect room payments, deposits, card details, or refunds. Never share a password, OTP, card PIN, CVV, or UPI PIN through the enquiry form, email, or WhatsApp.

Your responsibilities

• Provide accurate contact, stay, and guest information.
• Use the enquiry service only for genuine accommodation needs.
• Review the final hotel name, room type, dates, check-in time, matching check-out time, rate, taxes, and additional charges before confirming.
• Bring the required original identity document and follow the hotel's occupancy and conduct requirements.
• Tell the hotel promptly about changes, late arrival, or cancellation.

Hotel information and photographs

Hotel names, room details, rates, and photographs are supplied for helping guests choose a stay. Individual rooms may differ slightly in layout, furnishing, colour, or view. Ask the hotel to clarify any feature that is essential to your stay before confirming.

External services

The website links to WhatsApp, email services, and Google Maps. Those services are operated independently and have their own terms, privacy practices, and availability.

Service availability

We aim to keep the website information and enquiry routing working, but temporary errors, delayed messages, network failures, or staff response delays can occur. For an urgent or same-day stay, call the public numbers shown on the website.

Changes to these terms

These terms may be updated when online booking, payment, additional hotels, or new customer services are introduced. The latest revision date will be shown above.