Do not place card numbers, bank details, passwords, OTPs, UPI PINs, Aadhaar numbers, or identity-document images in the enquiry notes. The website does not ask you to enter an ID number or upload an identity document.
Who handles your enquiry
EveryCity Stays is an enquiry website for Hotel Santosh Residency and Hotel Santosh Castle in Hyderabad. Enquiries are coordinated through the owner contact at everycitystays@gmail.com.
Information we collect
When you submit an enquiry, we may collect:
- Your name and 10-digit mobile number.
- Your selected hotel, stay dates, expected check-in time, guest count, and room preference.
- Any optional notes you choose to provide.
- The enquiry reference, submission time, selected contact channel, and enquiry status.
- Your acknowledgement that you have read the guest ID and local address policy.
- Email replies connected with the enquiry when email is used.
The website currently does not use advertising trackers or analytics cookies.
How we use the information
- To send the enquiry to the appropriate hotel contact.
- To check availability and respond with a final rate.
- To track whether an enquiry was answered or confirmed.
- To prevent spam, repeated abuse, and fraudulent submissions.
- To resolve questions or disputes relating to the enquiry.
Who receives the information
The owner receives a record of every website enquiry. The relevant hotel manager or authorised staff member may receive the details needed to answer it. Google Apps Script, Gmail, and Google Sheets are used to route and store enquiry records.
If you choose WhatsApp, email, or Google Maps, those external services process your activity under their own privacy terms.
Storage and retention
Enquiry records are kept in owner-controlled Google services with access limited to people who need them for hotel operations. Records are retained only as long as reasonably needed to answer enquiries, manage confirmed stays, prevent abuse, resolve disputes, and meet applicable record-keeping requirements.
Your choices and requests
You may ask to access, correct, or delete enquiry information by emailing the address below and including the enquiry reference when available. We may need to verify that the request relates to you before acting on it.
Children's information
The enquiry form is intended for adults arranging accommodation. Please provide only the number of children travelling and any essential stay requirement. Do not submit unnecessary personal details about a child.
Policy changes
This page may be updated when the booking process, service providers, or legal requirements change. The latest revision date will be shown at the top.
Privacy contact
Email everycitystays@gmail.com with your name, mobile number, and enquiry reference.